Canva users face issues in uploading images to graphic design platform – World

Canva, an online graphic design tool, confirmed on Tuesday that its users were facing issues in uploading images to the website.

As of early 2024, the platform — which offers free as well as paid premium subscriptions — had more than 170 million users, who use it to create social media content, presentations, and videos, among other material.

According to Canvastatus.com, which shows real-time data on system performance, two issues were reported today.

An error reported at 9:54am (Pakistan time) read: “We are aware of an issue where users are unable images and are currently investigating.”

Dawn.com staffers were also unable to upload any images to the platform. An error displayed upon uploading pictures read: “You might be logged out, offline or Canva’s servers are unreachable.”

Meanwhile, another issue reported at 10:16am (Pakistan time) pertained to premium subscriptions.

“We’re aware of issues affecting PayPal payments, as well as publishing designs with premium elements — including for Canva Pro and Teams users subscribed via PayPal, even when no payment is required.

“Our team is actively working on a fix and will share updates as soon as possible. Thank you for your patience,” it added.

According to Canva, the incident affected “downloading designs and billing and subscriptions”.